Privacy Policy

Last updated: January 2025

LatencyLab ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our software and services.

1. Information We Collect

We collect minimal information necessary to provide our services:

Hardware ID (HWID): A unique identifier generated from your computer's hardware. This is used solely for license activation and preventing unauthorized use.
Payment Information: Processed securely through third-party payment providers (Whop, PayPal, Stripe). We do not store your credit card details.
Discord Username: If you contact us for support or key activation.

2. How We Use Your Information

We use collected information to:

Activate and validate your software license
Provide customer support
Prevent fraud and unauthorized access
Improve our software and services

3. What Our Software Does

LatencyLab modifies Windows system settings to optimize gaming performance. It does NOT:

Collect personal files or browsing data
Install malware, spyware, or viruses
Modify game files or inject code into games
Send your data to third parties for advertising
Run in the background without your knowledge

4. Data Storage & Security

Your HWID and license information is stored securely. We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

We use the following third-party services:

Whop: Payment processing and product delivery
Discord: Customer support and community
Netlify: Website hosting

These services have their own privacy policies that govern their use of your data.

6. Your Rights

You have the right to:

Request access to your personal data
Request deletion of your personal data
Opt out of marketing communications

To exercise these rights, contact us on Discord.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through our Discord server or website.

9. Contact Us

If you have questions about this Privacy Policy, contact us on Discord: discord.gg/jJK3MCcVAq